UST · BizApps Magazine
From systems to intelligent outcomes
2025 – 2026 · Annual Edition
Kailash Attal
Chief Solutions Officer · UST
CSO's Corner
We are at an inflection point where systems alone no longer define success. As SaaS matures and AI reshapes enterprise expectations, the focus shifts to delivering outcomes. Through UST's 3×3 strategy, BizApps brings together domain-led AI, a connected platform ecosystem, and engineering excellence to help enterprises operate with intelligence at scale and accelerate time to value.
Kailash Attal · Chief Solutions Officer · UST
Year at a Glance
50+ AI Agents
Production-grade agent portfolio across SAP, Salesforce, ServiceNow, Microsoft, Workday, and Oracle. Built for real enterprise workflows, not demos.
Ecosystem Partnerships
Expanded the BizApps ecosystem with ManageEngine, HALO, Blue Yonder, and other business applications, broadening our delivery and integration reach.
ISG + HFS Recognized
Named Leader in ISG Provider Lens for SAP S/4HANA and Disrupter in HFS Workday Services 2025. Engineering-led AI delivery validated externally.
Intecrowd Acquired
2026 Workday Partner of the Year for AI Excellence. Strengthens full lifecycle Workday capability across HCM, Finance, and Extend.
SAP Global Award
Won SAP Global Innovation Award 2025 for the SAP Concur implementation, recognized for design thinking, global configuration, and continuous end-user engagement.
Salesforce Awards
Salesforce Partner Innovation Award Impact Category for Step IT Up program. Silver at APAC Salesforce Innovation Awards. Summit Partner with 4.8/5 CSAT.
Key Logo Wins
New logos across Toyota, Boots, NetApp, HDFC AMC, PIB Group, and more. Multi-million deals with HPE, SCJ, T-Mobile, and Elevance Health across platforms.
UST Now Studio
Launched a unified platform to build, deploy, and scale AI-driven enterprise solutions entirely within the customer's own boundary. No data leaves.
Execution Model
The AI-Native
Enterprise Layer
SaaS is the system of record. AI is the execution layer. BizApps is the orchestration and outcome layer that sits between them. Our L0 to L3 model defines how we embed intelligence at every depth across every platform we work with.
Each level compounds on the last. Engineering velocity at L0 makes everything above it faster. Platform activation at L1 unlocks immediate value. Extension at L2 pushes beyond native limits. And at L3, SaaS++ delivers outcomes that no single platform can achieve alone.
SaaS++
AI-native solutions that transcend individual platforms. Cross-platform orchestration delivering outcomes no single SaaS can achieve alone.
Extension
Custom agents, cross-system workflows, and bespoke AI models that push platforms beyond their native limits.
Out of the Box
Native AI capabilities configured and activated to deliver immediate enterprise value from day one.
Engineering AI
Developer productivity, code generation, documentation automation. The foundation that accelerates everything above it.
Customer Impact
AI-assisted development and automated testing improved delivery speed across engineering workflows, reducing manual effort at scale.
AI-driven self-service IT support with conversational AI, automated workflows, knowledge integration, and continuous learning built in.
AI-powered conversational assistant executing tickets, forms, and queries with contextual understanding, replacing traditional portal navigation entirely.
AI-generated boilerplate code and test structures improved consistency and reduced manual coding effort across development teams.
Multilingual AI bots enabling automated customer support across global channels with seamless omnichannel routing and intelligent escalation.
AI-driven customer interaction and pipeline acceleration with predictive recommendations and automated actions embedded in the CRM workflow.
Automated code, documentation, and test case generation significantly improved development speed and quality across a complex institutional environment.
AI-driven scheduling optimized large-scale work orders and improved technician utilization through intelligent allocation and route planning.
AI-powered case management automating classification, prioritization, and contextual response generation across high-volume financial services operations.
GenAI auto-generates functional and technical specifications from legacy ABAP code, accelerating documentation and migration delivery at scale.
AI-driven supply chain decision-making using integrated demand and inventory data across S/4HANA, IBP, and EWM for real-time forecasting.
GenAI-based issue triage, reporting, and knowledge creation using Oracle documentation, improving turnaround efficiency across support operations.
AI-powered AP query automation with anomaly detection and conversational workflows for real-time resolution across invoices, POs, and payments.
AI-generated employee summaries across 7 key sections providing actionable insights for managers in under 60 seconds, with direct citations to Workday records.
AI agent automating feedback retrieval, summarization, and recognition posting to improve engagement and fairness across 104,000 employees.
AI Agent Portfolio
Not experiments. A scaled, production-grade portfolio embedded in real enterprise workflows across every major platform we deliver on.
ServiceNow
11 AgentsMOSS · Auditron
Automatically audits incident records for completeness, accuracy, and compliance in real time or historically.
All Verticals
MOSS · Sophia
Converts incident resolutions into standardized, ready-to-use SOPs for future reuse and onboarding.
All Verticals
MOSS · Knowva
Identifies reusable knowledge from resolved incidents and auto-suggests knowledge articles for enrichment.
All Verticals
MOSS · Aura
Zero-touch incident resolution through AI decisioning and SOP orchestration. MTTR cut from minutes to seconds.
All Verticals
MOSS · Closewise
Ensures incident closure quality through validation checks before records are closed.
All Verticals
MOSS · Swarm Bridge
Turns live war-room conversations into real-time audit-ready ServiceNow records during P1/P2 incidents.
All Verticals
MOSS · Backlog Beacon
Transforms stagnant backlogs into prioritized action by linking incidents to proven resolutions before SLA breach.
All Verticals
MOSS · Agent of Agents
Next-gen orchestrator coordinating domain-specific agents to automate incidents, SOPs, and changes.
All Verticals
MOSS · Changineer
Optimizes change creation, validation, and risk alignment to reduce failed changes.
All Verticals
MOSS · Automata
Executes predefined runbooks and repetitive tasks across systems, reducing human intervention time.
All Verticals
MOSS · Insighta
Analyzes AMS performance data to deliver real-time insights and operational recommendations.
All Verticals
Microsoft Dynamics 365
10 AgentsUST ResolveIQ
Analyzes case history to suggest the next best action, learning from past resolutions to reduce escalations.
All Verticals
UST Side Car Copilot
Agentic AI inside D365 F&O providing real-time assistance without leaving the business process. Live at UCC Coffee.
All Verticals
UST CaseVerse
Automated case creation from emails. Self-learns and improves categorization over time. Live at HDFC AMC.
All Verticals
UST PitchPro
AI-powered pitch generation using lead interests, opportunity history, and product details for personalized sales pitches.
All Verticals
UST AIPro FinDim
Automates retrieval of subledger balances across financial dimensions in Dynamics 365 Finance.
All Verticals
UST RouteOpt AI
Logistics optimization using real-time data and patterns to recommend best routes for shipments and field dispatch.
All Verticals
Anomalia
Delivers contextual narratives on financial variance, enabling deeper insight beyond flagged numbers.
All Verticals
Finscribe
Translates complex P&L, Balance Sheet, and Cash Flow data into clear financial narratives at scale.
All Verticals
PredictiveOps
Analyzes sensor data from manufacturing equipment to predict failures and enable proactive maintenance.
Manufacturing
OptiStock
Recommends optimal inventory levels and reorder points based on real-time demand and carrying costs.
All Verticals
Salesforce
8 AgentsUST Sf Admitra
AI-based admission summaries, collaborative decisions, and automated offer communication in Education.
Education
UST Sf Hectro
Routes unresolved cases by skills and availability, auto-schedules field service for faster resolution.
Manufacturing
UST Sf Klaim-Train
Claims adjudication, fraud detection, and appeals handling without migrating to Salesforce.
Healthcare
UST Sf Dispute Disha
Auto-classifies disputes and triggers real-time investigations for payment failures and unauthorized charges.
Telecom
UST Sf Bill Buddy
Billing assistant for automated invoice queries and payment support in financial services.
BFSI
UST Sf iClinIQ
Unified, intelligent patient care using Agentforce for Life Sciences organizations.
Life Sciences
UST Sf Quellis
Sales navigator for Life Sciences reps enabling smarter targeting and account management.
Life Sciences
UST Sf Sentryx
Field sales support for inventory checks, pricing queries, and conversion optimization in retail.
Retail
SAP
7 AgentsSAP AI+ Resilient Supply Chain
Monitors supply chain, automates procurement, and predicts delivery risks for material readiness.
All Verticals
SAP AI+ Code Accelerator
Reads repos and transports to produce architecture diagrams, sequence flows, and API inventories.
All Verticals
SAP AI+ Joule Procurement
Vendor evaluation, PO lifecycle insights, sourcing automation, and exception alerts.
All Verticals
SAP AI+ Invoice Management
Reads PDF invoices, validates data, posts into S/4HANA via standard APIs with exception dashboards.
All Verticals
SAP AI+ Supply Chain Orchestration
End-to-end exception handling, risk prediction, and mitigation insights across the supply network.
All Verticals
SAP AI+ Joule Finance Intelligence
Invoice analysis, period-end processing, and policy-driven approvals for finance teams.
All Verticals
SAP AI+ Sales Order Fulfillment
Summarizes sales orders, identifies fulfillment issues, and provides transparent document flows in S/4HANA Cloud.
All Verticals
Workday
6 AgentsQuick Profile AI
AI-driven employee summaries across 7 sections. Managers review in under 60 seconds. Live at UST.
All Verticals
Feedback Assist AI
Synthesizes performance feedback across quarters into fair, evidence-based annual summaries. Eliminates last-minute bias. Live at UST.
All Verticals
Meeting Scheduler AI
Integrates Google Calendar, Outlook, and Zoom to auto-create interview events, avoid conflicts, and send confirmations.
All Verticals
Resolve AI
Trained on historical error-to-resolution data to instantly suggest fixes on failure, standardizing support over time.
All Verticals
Skill Sync
Adaptive quarterly skill exams, gap identification, and personalized learning paths from Workday Learning.
All Verticals
Employee Recognition Agent
Identifies, validates, and celebrates real contributions. Reduces recency and visibility bias. Live at Elevance Health.
All Verticals
Oracle
2 AgentsOracle ERP Finance Reconciler
Automates period-close reconciliation, variance explanation, and approvals across Oracle Fusion Finance.
All Verticals
Oracle AP Intelligence Agent
Supervisor and sub-agents handling invoices, POs, and payments with anomaly detection and natural-language queries.
All Verticals
Business Development
Recent customer acquisitions and strategic deal expansion across platforms. Growth driven by platform depth and cross-industry reach.
Expanded SAP S/4HANA transformation footprint across automotive, pharma, and manufacturing with wins at Toyota MY, SPO, Esperion, Bell Textron, Roche, and KalVista.
Continued momentum across insurance, healthcare, and SaaS with enterprise deployments at PIB Group, iCIMS, SCAN Health, AltaMed, Organon, SaveMart, and HealthEdge.
Strong cross-geo expansion across retail, healthcare, and financial services with enterprise wins at Boots, UNPRI, T-Mobile T-Ads, Health Equity, Albertsons, Revinate, and EY India.
New ServiceNow engagements at NetApp and HEB, covering SaaS asset management and CMDB modernization across enterprise environments.
Expanded Dynamics footprint across financial services and manufacturing with CRM and Business Central-led wins at HDFC AMC and Kyocera UK.
Expanded Oracle NetSuite footprint with an ERP and CRM implementation for Unrivaled Teamwear, opening a new service line opportunity in sports and apparel.
Momentum Signal
Growth is increasingly driven by platform depth and cross-industry expansion, with large deals reinforcing long-term transformation partnerships rather than one-time implementations.
Recognition
ISG Leader · SAP S/4HANA Transformation 2025
Named Leader in the US in ISG Provider Lens 2025. Validates engineering-led delivery rigor and AI-embedded migration capability at enterprise scale.
HFS Disrupter · Workday Services 2025
Identified as Disrupter in HFS Workday Services 2025. Engineering-led, GenAI-first rigor bringing cross-platform innovation that analysts are noticing.
Workday Partner of the Year for AI Excellence
Intecrowd, a UST company, recognized as 2026 Workday Partner of the Year for AI Excellence. Validates depth of AI-native Workday delivery.
SAP Global Innovation Award 2025
Recognized for the SAP Concur implementation rooted in design thinking, global configuration, and continuous end-user engagement.
Salesforce Partner Innovation Award
Step IT Up won the Impact Category for providing underrepresented communities with training, mentorship, and Salesforce career pathways.
Silver · APAC Salesforce Innovation Awards
Recognized across the APAC region for innovation and delivery excellence in the Salesforce ecosystem.
Salesforce Summit Partner · 4.8/5 CSAT
Maintained the highest Salesforce partner tier. CSAT of 4.8/5. Accelerators delivered for Health Equity, Albertsons, and Experian.
180+ Agentforce Specialist Certifications
One of the most certified Agentforce implementation partners globally, positioning UST at the front of the agentic AI wave.
Growth
Not announcements. Capability expansions. Each addition extends what BizApps can deliver for clients across platforms and at scale.
Taciti Consulting
UST acquired Taciti Consulting, a boutique SAP Silver Partner with 240+ employees based in Plano, TX. Specializing in S/4HANA migration, SAP BTP, and AI-driven tools, the acquisition expands UST's SAP portfolio and delivery footprint across Asia and North America.
Intecrowd
2026 Workday Partner of the Year for AI Excellence. Strengthens full lifecycle Workday capabilities across HCM, Finance, and Workday Extend. Expands AI-native delivery at scale.
ManageEngine
Strategic partnership expanding UST's IT management and ITSM delivery capabilities. Integrates ManageEngine's platform depth with UST's AI-led delivery model for a more intelligent, unified operations layer across ServiceNow and adjacent toolsets.
Microsoft FastTrack
UST enrolled in Microsoft FastTrack, ensuring all Dynamics 365 projects are overseen directly by Microsoft. UST solution architects participate in every delivery session, raising quality and client confidence.
Community and Events
A unified platform to build, deploy, and scale AI-driven enterprise solutions. Built for enterprises that need AI to work inside their walls, not around them.
UST Converse
A conversational AI layer inside enterprise platforms. Employees query financials, inventory, supplier data, and HR records in plain language. No training. No IT tickets. Just answers.
Expanding Everywhere
UST Now Studio is rolling out across the full platform portfolio. From Salesforce and SAP to Oracle, Workday, and Microsoft Dynamics 365, every practice will deliver Studio-native solutions that are faster to build, safer to run, and built to scale within the enterprise boundary.
Employee Spotlight
Kavitha
Chief of Staff · UST BizApps
This recognition reflects what great leadership looks like in practice: clarity under complexity, consistency in execution, and the ability to inspire teams to operate at their best. Kavitha has transformed how BizApps functions as a unified organization, bringing together diverse practices, driving operational excellence at scale, and delivering milestones that others said could not be done. A well-deserved spotlight on an impact that extends far beyond any single role, any single quarter, or any single project.
Manju Thomas
Salesforce Practice · UST BizApps
A moment that captures more than an award. Manju receiving this recognition is a reflection of every decision made under pressure, every team carried forward, and every outcome delivered with quiet consistency. Leadership at its best rarely announces itself. It shows up, does the work, and earns the room. This is that.
UST Vision 2030
The platforms we deploy are the foundation.
The intelligence we build on them is what defines the outcome.
UST BizApps Magazine · 2025–2026
Built with ambition. Delivered with precision.